Frequently asked questions (FAQ)
How can I search for products?
You can find products using the search function on our website.
What is your return policy?
We offer a 30-day return policy for products that are in original and resalable condition.
For more information, please visit our "Return Policy" page.
How can I contact customer service?
Do you have questions or need help?
You can contact our customer service by email or phone.
You can find our contact details on the "Contact" page.
What are your delivery terms?
We deliver our products internationally.
Detailed information on delivery times and shipping costs can be found on the "Shipping Policy" page.
How can I cancel my order?
You can cancel your order as long as it has not yet been dispatched.
Instructions and conditions for this can be found on the "Cancellation Policy" page.
What payment methods do you accept?
We accept various payment methods, including credit cards and online banking.
More information can be found on the "Payment and Shipping Policy" page.
Do you have a privacy policy?
Yes, the protection of your personal data is very important to us.
All information can be found on our "Privacy Policy" page.
What are your general terms and conditions?
All purchases are subject to our General Terms and Conditions, which establish the agreement between us and our customers.
You can find all details on the "General Terms and Conditions" page.
What is your refund policy?
Refunds are possible in certain cases, for example, for defective or damaged products.
More information can be found on the "Refund Policy" page.
How can I change my order details?
Do you wish to make changes after placing your order?
Please contact our customer service as soon as possible.