General terms and conditions

Article 1 – Definitions

In these general terms and conditions, the following terms shall have the following meanings:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the company;

Day: calendar day;

Continuing performance contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable medium: any means that allows the consumer or the company to store information addressed personally to them in a way accessible for future reference and for an unchanged reproduction of the stored information;

Right of withdrawal: the consumer's option to cancel the distance contract within the cooling-off period;

Company: the natural or legal person that offers products and/or services to consumers via distance selling;

Distance contract: a contract concluded within the framework of a system organised by the company for distance selling of products and/or services, where, up to and including the moment of concluding the contract, exclusive use is made of one or more means of distance communication;

Means of distance communication: means that can be used to conclude a contract without the consumer and the company being physically present in the same place at the same time;

General terms and conditions: these general terms and conditions of the company.

Article 2 – Company Identity

Contact: kundeservice@nordicora.dk

CVR number: 82448078

Article 3 – Applicability

These general terms and conditions apply to every offer made by the company and to every distance contract and order concluded between the company and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be consulted at the company and that they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may, in deviation from the previous paragraph and before the distance contract is concluded, be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge electronically or otherwise upon request.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis, and the consumer can always invoke the most favourable provision for them in case of conflicting conditions.

If one or more provisions of these general terms and conditions are at any time wholly or partially declared void or annulled, the agreement and these terms and conditions will otherwise remain in force, and the relevant provision will be replaced without delay by a provision that approximates the purpose of the original as much as possible.

Situations not regulated in these general terms and conditions should be assessed “in the spirit” of these terms and conditions. Ambiguities regarding the interpretation or content of one or more provisions should also be interpreted “in the spirit” of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The company reserves the right to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer.

If the company uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the company.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

Product images are a true representation of the products offered. The company cannot guarantee that the displayed colours exactly match the actual colours of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This includes in particular:

  • The price, excluding customs duties and import VAT. These additional costs will be borne by the customer. The postal and/or courier service applies the special scheme for postal and courier services regarding imports. This scheme applies when the goods are imported into the EU country of destination. The postal and/or courier service collects the VAT (possibly together with customs duties) from the recipient;

  • Any shipping costs;

  • How the agreement will be concluded and what actions are required;

  • Whether the right of withdrawal applies;

  • The method of payment, delivery, and execution of the agreement;

  • The period for accepting the offer, or the period within which the company guarantees the price;

  • Any costs for distance communication if these differ from the regular basic rate;

  • Whether the agreement will be archived after conclusion, and if so, how the consumer can consult it;

  • How the consumer can check and, if desired, rectify the information provided by them before concluding the agreement;

  • Any other languages in which the agreement can be concluded in addition to Danish;

  • Any codes of conduct to which the company is subject and how the consumer can consult these codes of conduct electronically;

  • The minimum duration of the distance contract in the case of a continuing performance contract.

Optional: available sizes, colours, and material types.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and fulfils the conditions set forth therein.

If the consumer has accepted the offer electronically, the company will immediately confirm receipt of the electronic acceptance. As long as the receipt of this acceptance has not been confirmed by the company, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the company will take appropriate technical and organisational measures to secure the electronic data transfer and ensure a safe web environment.

If the consumer can pay electronically, the company will observe appropriate security measures.

The company can – within legal frameworks – inquire whether the consumer can meet their payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the company has sound reasons not to enter into the agreement, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution.

The company will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

  • The visiting address of the company’s establishment where the consumer can lodge complaints;

  • The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

  • Information about guarantees and existing after-sales service;

  • The data included in Article 4, paragraph 3 of these terms, unless the company has already provided this data to the consumer before the execution of the agreement;

  • The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery.

Every agreement is entered into under the suspensive condition of sufficient availability of the respective products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without stating reasons for a period of 14 days. This cooling-off period commences on the day following receipt of the product by the consumer or a representative designated in advance and communicated to the company.

During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to assess whether they wish to keep the product.

If the consumer exercises their right of withdrawal, they shall return the product to the company with all delivered accessories and – if reasonably possible – in its original state and packaging, in accordance with the reasonable and clear instructions provided by the company.

If the consumer wishes to exercise their right of withdrawal, they must notify the company within 14 days of receiving the product. Notification must be in writing via message or email.

After the consumer has notified that they wish to exercise their right of withdrawal, the product must be returned within 14 days. The consumer must prove that the goods have been returned on time, for example by means of a shipping receipt.

If the consumer has not notified their use of the right of withdrawal within the periods mentioned or has not returned the product, the purchase is binding.

Article 7 – Costs of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the company shall refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the product having been received by the webshop or conclusive proof of complete return having been provided.

Article 8 – Exclusion of the Right of Withdrawal

The company can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3.

Exclusion of the right of withdrawal is only possible if the company has clearly indicated this in the offer, at least in good time before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

  • That are manufactured according to the consumer's specifications;

  • That are clearly personal in nature;

  • That cannot be returned due to their nature;

  • That spoil or age quickly;

  • The price of which depends on fluctuations in the financial market over which the company has no influence;

  • For loose newspapers and magazines;

  • For audio and video recordings and computer software for which the consumer has broken the seal;

  • For hygiene products for which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

  • Regarding accommodation, transport, catering, or leisure activities to be performed on a specific date or during a specific period;

  • The delivery of which began with the consumer's explicit consent before the cooling-off period has expired;

  • Regarding betting and lotteries.

Article 9 – The Price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the company can offer products or services whose prices are subject to fluctuations in the financial market and over which the company has no influence, at variable prices. This connection to fluctuations and the fact that any stated prices are target prices will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the company has stipulated this and:

  • They are the result of legal regulations or provisions; or

  • The consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.

The place of delivery is in accordance with Article 5, paragraph 1 of the VAT Act of 1968 in the country where the transport begins. In this case, the delivery takes place outside the EU. The postal or courier service will then charge import VAT or customs duties to the customer. The company therefore does not charge VAT.

All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing or typing errors, the company is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The company guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.

If agreed, the company also guarantees that the product is suitable for other than normal use.

A warranty provided by the company, manufacturer, or importer does not affect the statutory rights and claims that the consumer can assert against the company based on the agreement.

Any defects or incorrectly delivered products must be reported in writing to the company within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The company's warranty period corresponds to the manufacturer's warranty period. However, the company is never responsible for the ultimate suitability of the products for any individual use by the consumer or for advice regarding the use or application of the products.

The warranty does not apply if:

  • the consumer has repaired and/or modified the delivered products himself or had this done by a third party;

  • the products have been exposed to abnormal conditions or have otherwise been handled negligently or in violation of the company's instructions and/or packaging;

  • the defects are wholly or partly due to regulations established or to be established by the authorities regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution

The company will exercise the utmost care in receiving and executing orders for products.

The place of delivery is the address provided by the consumer to the company.

Subject to the provisions of Article 4, the company will execute accepted orders as quickly as possible and no later than within 30 days, unless a longer delivery period has been agreed upon.

If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be notified within 30 days of placing the order. In such a case, the consumer has the right to dissolve the agreement without charge and is entitled to any compensation.

In case of dissolution as mentioned above, the company will refund the amount paid as soon as possible and no later than within 14 days of dissolution.

If delivery of an ordered product proves impossible, the company will make every effort to provide a replacement product. No later than at the time of delivery, it will be clearly and comprehensibly stated that a replacement product is being delivered.

In the case of delivery of replacement products, the right of withdrawal cannot be excluded. Any costs for returning the products will be borne by the company.

The risk of damage and/or loss of products rests with the company until delivery to the consumer or a pre-designated and announced representative, unless expressly agreed otherwise.

Article 12 – Continuing agreements: Duration, termination, and extension

Termination:

The consumer may terminate an agreement entered into for an indefinite period for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate an agreement entered into for a fixed period for the regular delivery of products (including electricity) or services at the end of the agreed period, with a notice period of no more than one month.

The consumer may terminate the aforementioned agreements:

  • at any time and not only at a specific time or in a specific period;

  • in at least the same way as they were entered into;

  • always with the same notice period as the company has reserved for itself.

Extension:

An agreement entered into for a fixed period for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a specific period.

Notwithstanding the above, an agreement for the regular delivery of daily newspapers, weekly newspapers, and magazines may be tacitly extended for a period of no more than three months, if the consumer can terminate the extended agreement at the end of the extension with a notice period of no more than one month.

An agreement for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can terminate the agreement at any time with a notice period of no more than one month, and no more than three months in the case of less than monthly delivery of daily newspapers, weekly newspapers, and magazines.

A fixed-term agreement for the regular delivery of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly extended and ends automatically after the trial or introductory period.

Duration:

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness dictate against termination before the end of the agreed period.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6, paragraph 1.

In the case of agreements for the provision of services, this period begins after the consumer has received confirmation of the agreement.

The consumer is obliged to immediately report any inaccuracies in payment details provided or stated to the company.

In case of non-payment, the company has the right – subject to legal restrictions – to charge the reasonable costs that the consumer has been informed of in advance.

Article 14 – Complaint Procedure

Complaints about the execution of the agreement must be submitted to the company within 7 days after the defects have been discovered, fully and clearly described.

Complaints submitted to the company will be answered within 14 days from the date of receipt.

If a complaint is expected to require a longer processing time, the consumer will receive confirmation within 14 days, along with an indication of when a more detailed response can be expected.

If a complaint cannot be resolved amicably, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the company's obligations, unless the company indicates otherwise in writing.

If a complaint is deemed justified by the company, the company will, at its discretion, replace or repair the delivered products free of charge.

Article 15 – Disputes

Agreements between the company and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

This also applies if the consumer resides abroad.